ISO 20000 certification is the leading international IT service management system standard, with the objective to ensure the quality of the IT services your company delivers. It outlines requirements for setting up the management system and best practices for managing a company’s IT service.
An ISO/IEC 20000 certification assures your internal and external customers that your organization will deliver IT services at a satisfactory level of quality. The ISO 20000 standard sets requirements for the whole service lifecycle, including planning, design, transition, delivery, and improvement of services.
BCAGL Middle East has helped organizations around the world achieve ISO 20000 certification smoothly and cost-effectively. We assist in addressing the strategic business value generated by an organization’s IT department, and the need to deliver high-quality IT services – not only in the back end, but also for customers and their interaction with the IT system.
